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Spam Filters
PCI Spam Filters

PCI SPAM Filtering

What is it? How do I use it?

Recently PCI has enabled automated virus and SPAM filtering on our mail servers. These options will allow to protect your computer and automatically identify junk mail that may have ended up in your Inbox. To enable filtering please have your e-mail address and password ready and go to: https://ssl1.pciwest.net/filterprefs/prefs.cgi.

Be sure to login with your full email address and password and follow the instructions included on the page to enable virus and/or SPAM filtering. We have enabled virus filtering by default to help lessen the effects of recently release viruses that are plaguing the internet. Virus checking is not always going to catch all viruses so please use good judgment when opening ANY email attachment.

Our SPAM filtering system works by "tagging" email messages with [SPAM] as the first part of the subject line. It does not automatically delete it. This means that you still have to download the SPAM messages and setup filters in your mail client to file them under a different folder. If you would like to delete any SPAM messages before you download them thus saving you time in downloading your mail please go to: https://ssl1.pciwest.net/deletespam/.

Please be aware that any message filtering may cause LEGITIMATE mail to be rejected and/or lost. PCI cannot take any responsibility for mail that is lost as a result of message filtering.

For more information on how to set-up your email client to filter spam go to: http://www.pciwest.com/Support/Technical_Support/Spam_Filters/spam_filters.html

SPAM Filtering FAQ:

Q. The spam filter is catching mail that I need.  Can I change the settings so won't touch this mail?

A. The spam filter uses heuristics in order to determine spam messages.  It compares incoming mail with samples of good and bad mail messages and assigns each message a score.  In the configuration page you have the choice of five trigger levels of spam filtering.  Changing these can help the spam filtering properly determine the difference between valid e-mail and spam e-mail messages for you.

Q. The spam filter is constantly marking mail from a particular e-mail address as spam. Can you mark that e-mail address so that it will stop this?

A. The spam filter only looks at the content of the mail message and does not look at where the e-mail came from. If you find that the filter is catching a lot a mail and marking it as spam inappropriately please log back into the spam filtering option webs site and set the spam filter to a lower level.

Q. I want you to turn the spam filtering system off on my e-mail.

A. The spam filtering system is a user configurable system, as such the option to turn this system on and off is available to you.  Please see the information above so that you can login to the configuration site your self to turn this system off.

Q. I can't seem to log in to the spam filtering system.  What's wrong?

A. The most common reason for people to not be able to log in to the spam filtering system is because they are not using their full e-mail address. Another common reason is that people are not using proper case on their username or password, in most cases they should be in all lowercase.  Please double check and make sure you are entering this information correctly.  If you continue to have problems please contact technical support by calling us or by e-mail. (Please note: we can not release passwords via e-mail, you must call the Billing Department between 8:00 am - 6:00 pm Monday - Friday.)

If you have any further questions or issues with spam and virus filtering please e-mail us at support@pciwest.net or call us at 759-3126 (in the North Bend and Coos Bay area), 242-1026 (in the greater Eugene/Springfield area) or 1-800-787-3806.

PCI takes no responsibility for mail that is either lost or not filtered out when using the SPAM filtering system. The option and responsibility of SPAM filtering is up to the individual customer. PCI also takes no responsibility for viruses that may infect your computer while using our network. Use of the virus filtering options provided by PCI are not a substitute for a locally running and updated virus protection system. For more information on the use of the e-mail spam/virus filtering system or for a full copy of our disclosure statement please contact one of our technicians.

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