Q. The spam filter is catching mail that I need. Can I change the settings
so won't touch this mail?
A. The spam filter uses heuristics in order to determine spam messages. It compares incoming mail with samples of good and bad mail messages and assigns each message a score. In
the configuration page you have the choice of five trigger levels of spam filtering. Changing these can help the spam filtering properly determine the difference between valid e-mail and spam e-mail messages for
Q. The spam filter is constantly marking mail from a particular e-mail address as spam. Can you mark that e-mail address so that it will stop this?
A. The spam filter only looks at the
content of the mail message and does not look at where the e-mail came from. If you find that the filter is catching a lot a mail and marking it as spam inappropriately please log back into the spam filtering option
webs site and set the spam filter to a lower level.
Q. I want you to turn the spam filtering system off on my e-mail.
A. The spam filtering system is a user configurable system, as such the
option to turn this system on and off is available to you. Please see the information above so that you can login to the configuration site your self to turn this system off.
Q. I can't seem to log in to the spam filtering system. What's wrong?
A. The most common reason for people to not be able to log in to the spam filtering system is because they are not using their
full e-mail address. Another common reason is that people are not using proper case on their username or password, in most cases they should be in all lowercase. Please double check and make sure you are entering
this information correctly. If you continue to have problems please contact technical support by calling us or by e-mail. (Please note: we can not release passwords via e-mail, you must call the Billing Department
between 8:00 am - 6:00 pm Monday - Friday.)
If you have any further questions or issues with spam and virus filtering please e-mail us at